My service contract was up with Cingular and I decided to upgrade my Motorola V551 handset. For the most part, I had been happy with Cingular. The wait times for customer service were somewhat long, but overall coverage after they acquired AT&T had been good throughout California. I became interested in smart phones and decided to explore my options. I needed a phone with email capabilities for the most part. I manage a few servers as well as a few websites and it is much easier to respond to clients in a timelier manner. Also with the smart phone I am able to check if all the machines are operating properly without the need to carry a laptop with me at all times.