Several months ago we got a ReplayTV to take care of all our DVR needs. Based upon the suggestions from several ReplayTV users it seems like a good way to go, so we picked up one of the newer 5500 series replays. Upon receiving the box, it was ordered online, there seemed to be a loose part rattling around inside. Heeding past experiences with warranty’s and so forth I made a call to ReplayTV asking them if I should immediately send it back for a replacement before I opened the factory seal. They recommended that I just open it up and try it and if something was wrong it could still be sent back for no cost and replaced. If at any point I still didn’t feel ok with it I could return anyway. That was nice to hear in an era where re-stocking fees of 15% and up are common at many stores. As it turns out everything was fine and we proceeded to set it up.